Site Compliance Technician

About the role:

We are recruiting a Site Compliance Technician to review activities of our service partners from a process and customer perspective. Particular focus to be given to jetting operations to provide guidance in the agreed best practice process and techniques.  The role will cover the geographical spread on the NWG wastewater network and reports to the Framework Customer & Service Delivery Manager.

Location:

Bowburn 

What we will expect from you:

• Review and approve jetting operations whilst mentoring the field teams
• Build trust with supply chain to aid mentoring of teams
• Undertake site and operational process audits whilst highlighting any H&S concerns
• Monitor customer impact of activities at all times
• Ensure excellent customer service is delivered by our partners
• Monitor progress of both reactive and pre planned maintenance work from a process & customer prospective
• Maintain up to date and accurate records for customer client bespoke systems
• Maintain company quality assurance documentation for ISO 9001, 14001 and 18001 systems
• Flexible approach to working hours
• Capturing learnings from activities and sharing with stakeholders
• Support wider department when necessary
• The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
• To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder.  The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

The successful candidate will be measured on:

• Health and Safety
• Process adherence from supply chain
• Customer satisfaction
• ccuracy of information
• Progress reports
• Quality control

What to Expect from us:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.

• Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
• Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
• Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making
• Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
• Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications:​

• Varied experience of the wastewater network
• Varied experience of High-Pressure Water Jetting, Vacuum tanker, CCTV surveys and trenchless technologies (patching/lining/pipe bursting)
• Full clean UK driving licence

Attributes & Skills:

• Encourage and supports other colleagues
• Friendly and approachable and caring
• Has a ‘can do / will do’ attitude
• Analysis own performance and takes steps to improve this
• Remains focused when faced with competing demands
• Keeps people informed of progress on key tasks
• Adapts their communication style to suit their customer / colleague responding to their feedback
• Is open to new ideas and listens to others point of view
• Is open and honest
• Consistently makes decision which brings benefit to customers
  
• ​Conducts themselves in a courteous and professional manner
  
• Professional behaviour always
  
• Good IT Skills