Apprentice Administrator

About the role:

We are recruiting an Apprentice Administrator. This is a great opportunity to start your career in administration, supporting the Aftercare Team and site operations. You will provide administrative support, deliver excellent customer aftercare service, and help ensure all defects are resolved and closed efficiently to maintain high levels of customer satisfaction.

Location:

Bowburn

What we will expect from you:

• Liaise and maintain effective communication with all Head Office departments and on site teams
• Build and maintain effective client relationships daily 
• Monitor client satisfaction rates and produce reports
• Ensure quality requirements are fulfilled by providing support to site teams, contractors and maintenance operatives
• Champion new methodology/services where appropriate
• Develop and implement training plans for self / maintenance and site teams
• Administration of computer systems
• Produce QR codes for the team
• Print manuals for the Aftercare and Site Teams
• The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
• To participate fully in the apprenticeship Gateway programme including the attendance at college one day a week

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder.  The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

The successful candidate will be measured on:

• Remedial works carried out within timescales 
• Customer Survey results

What to Expect from us:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.

• Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
• Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
• Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making
• Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
• Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications: 

• Minimum of 5 GCSE’s grades 9 - 5 or equivalent including ICT, maths and English desirable 
• Full valid UK driving licence desirable 

Attributes & Skills:

• Able to follow instructions
• Take pride in work
• Satisfactory numeracy and literacy skills
• Legible handwriting
• Willing and eager to learn
• Effective team player
• Punctual and reliable
• Satisfactory communication skills, written, face to face and over the telephone
• Satisfactory time management skills
• Professional behaviour at all times