Apprentice Customer Service Administrator

About the role:

We are seeking an Apprentice Customer Service Administrator to provide administrative support to the Customer Service team.

Location:

Bowburn

What we will expect from you:​

• Answering the telephone, logging customer enquiries on corporate systems
• Inputting data on corporate systems to assist with accurate reporting
• Liaising with various stakeholders to provide customers with accurate information
• Handling customer complaints and delivering timely responses
• Ensuring customer records are updated accurately
• Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team
• Supporting the wider team by hand delivering letters where required
• Contacting customers ensure service delivery satisfaction
• Supporting the Customer Service Manager and Customer team
• Auditing information provided to ensure processes are being adhered to
• Ensure professional communication at all times
• We endeavour to deliver a high standard of customer service within our frameworks, individuals are expected to assist in the delivery and the continuous improvement of our current processes
• The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
• To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect

The successful candidate will be measured on:

• Customer and colleague feedback
• Work safely and efficiently

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

What to Expect from us:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.

• Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
• Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
• Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making
  
• Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
• Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications:

• Minimum of 5 GCSE’s 9 - 5 or equivalent including Maths & English 
• Full valid UK driving licence desirable 

Attributes & Skills:

• Able to follow instructions 
• Takes pride in work
• Effective team player
• Punctual and reliable
• Satisfactory communication skills written, face to face and over the telephone
• Satisfactory time management skills
• Professional behaviour at all times
• Be approachable, empathetic and ethical