Highways Facilitator

About the role:

To support the Frameworks Project and Streetworks Co ordinator as part of a small team within Customer and Service. You will provide both site and office support to our client, Northumbrian Water, ensuring all activities are efficiently coordinated and delivered on time to maintain smooth operational performance. Accuracy and timely preparation of information and reports are essential, along with a strong commitment to maintaining high standards across all tasks to minimise the risk of financial penalties.

Location:

Bowburn 

What we will expect from you:​

• Supporting Streetworks Activities, along with wider team
• Submit permit applications within required timeframes, ensuring accuracy and compliance
• Monitor ongoing works to ensure adherence to agreed schedules, safety standards, and permit conditions
• Liaise with local authorities, utility companies, and contractors to schedule and approve works on public highways
• To build a trusted relationship with internal and external stakeholders
• Co-ordinate traffic management requirements to minimise disruption to the public and ensure safe working environments
• Attend site meetings to discuss and agree TM and permits with Local Authorities
• Handle Fixed Penalty Notices (FPNs) and resolve non-compliance issues, including Section74 fines
• Work with Site Manager/Contract Managers/Project Managers/ Supervisors to ensure and maintain compliance with statutory regulations
• Monitor quality and compliance, producing monthly and weekly resources as deemed necessary by management
• Compete general administration tasks as required, updating corporate systems
• Provide holiday cover for other roles within the team
• Educate, promote and coach colleagues with best practise with regards to street works
• Partake in a weekend rota to cover a day shift - currently 1/6
• Control and manage the recording and rectification of defects
• The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
• To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

What to Expect from us:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.​

• Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
  
• Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
  
• Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision‑making
  
• Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
  
• Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results​

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications:

• Occupational experience in construction environment
• UK driving license – essential
• Street works qualification – preferred

Attributes & Skills:

• Encourage and supports other colleagues
• Friendly and approachable and caring
• Has a ‘can do / will do’ attitude
• Analysis own performance and takes steps to improve this
• Remains focused when faced with competing demands
• Keeps people informed of progress on key tasks
• Adapts their communication style to suit their customer / colleague responding to their feedback
• Is open to new ideas and listens to others point of view
• Is open and honest
• Consistently makes decision which brings benefit to customers
• Conducts themselves in a courteous and professional manner
• Professional behaviour at all times