• Company:
    Esh Facilities
  • Base Location:
    Cramlington
  • Reporting to:
    Operations Manager
  • Closing Date:
    31/07/2017
  • Job Reference:
    050-17

Overall Objective

To provide administrative support to the customer care team.

Key Accountabilities

  • Dealing with incoming and outgoing post.
  • Scanning and storage of documents.
  • Answering the telephone and dealing with a wide variety of queries; logging calls.
  • Reception duties.
  • Invoicing.
  • Data input.
  • Ensure professional communication at all times.
  • Complete the apprenticeship framework in line with individual learning plan.

General Responsibilities

  • The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
  • To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities.
  • To recognise the importance of Fairness, Inclusion and Respect in the workplace, to treat everyone with dignity and respect.

Key Measurements

  • Customer and colleague feedback.
  • Piece rate / output productivity work.
  • Participation with the apprenticeship framework; including college attendance, on-site assessments and testing, where required.
  • Work safely and efficiently.

Experience and Qualifications

  • Minimum of 5 GCSE’s A – C or equivalent including Maths and English desirable.
  • Full valid UK driving licence desirable.

Personal Skills

  • Able to follow instructions.
  • Takes pride in work.
  • Satisfactory numeracy and literacy skills.
  • Legible handwriting.
  • Willing and eager to learn.
  • Effective team player.
  • Punctual and reliable.
  • Satisfactory communication skills written, face to face and over the telephone.
  • Satisfactory time management skills.
  • Professional behaviour at all times.

Entry conditions

  • Although there are generally no laid down minimum requirements or previous experience requirements to undertake this apprenticeship within the Esh Group, this apprenticeship is likely to be suitable for individuals who:
  • Have evidence of work experience, including volunteering, within the sector

Apply for the role